Terms of Service

Article 1 (Purpose)

These Terms of Service govern the rights, obligations, responsibilities, conditions, and procedures for using the services provided by StepHow Inc. (hereinafter referred to as the "Company").

Article 2 (Effectiveness and Changes to the Terms)

1. The contents of these terms are effective for all members who agree to them once posted on the StepHow website or notified by other means.
2. The Company may amend these terms if necessary, as long as it does not violate relevant laws. If changes are made to the terms, the Company will notify members through the StepHow website at least seven days before the implementation date. If changes are disadvantageous to members, individual notifications will be sent, or notice will be given 30 days in advance.
3. If the Company notifies or announces changes in accordance with the previous paragraph and the member does not express refusal by the effective date, the changes are considered approved. If a member does not agree with the revised terms, they can terminate the usage agreement.

Article 3 (Rules Outside the Terms)

1. Matters not stipulated in these terms shall be governed by relevant laws, operational policies, rules, help guides, notices on the website, or separate written contracts between the member and the Company (hereinafter referred to as "Detailed Guidelines"). These terms and Detailed Guidelines also apply to members with separate written contracts.
2. If there is a conflict between these terms and the Detailed Guidelines or written contracts, the order of precedence is the written contracts, Detailed Guidelines, and then these terms.
3. The Detailed Guidelines form part of the service usage contract.

Article 4 (Definitions)

The definitions of terms used in these terms are as follows:

1. Service: Refers to the services and related ancillary services provided by the Company through the StepHow mobile application, Web/PC version, and website (www.stephow.me).
2. Team: Refers to the virtual collaboration space and gathering created by members to use the StepHow services.
3. Member: Refers to individuals who agree to these terms and use the service.
4. Member Information: Refers to the required and optional input information specified by the Company, which can be managed through the StepHow website or application.
5. Member: Refers to individuals granted service usage rights by a member and uses the service under the member's management, classified as owners, administrators, team members, etc., depending on their authority.
6. ID: Refers to the email address determined by the member or user and approved by the Company for identification and service use.
7. Password: Refers to a combination of characters, numbers, or symbols set by the member or user to confirm identity and ensure privacy.
8. Payment: Refers to the payment of fees to the Company by the member to use paid services.
9. Monthly Contract: Refers to a contract where the service usage period is agreed upon on a monthly basis and automatically renews unless the member expresses intent to terminate.
10. Annual Contract: Refers to a contract where the service usage period is agreed upon on an annual basis, with a certain discount compared to the monthly contract, and automatically renews every year unless the member expresses intent to terminate.
11. Reselling Partner: Refers to referral or reseller partners authorized by the Company to perform sales rights for the service, combining or linking the Company's solutions, services, etc., with the service partner or third party's solutions and services.

Terms not defined in this Article shall be interpreted according to the written contracts, Detailed Guidelines, related laws, or general practices.

Article 5 (Formation of the Contract)

1. The service usage contract is concluded when the applicant agrees to these terms, applies for membership according to the method provided by the Company, and the Company indicates the completion of the application process.
2. The service products are divided into basic subscription products and extended service products, with detailed information available on the StepHow website. The detailed content and level of service provided to the member depend on the product selected by the member.
3. Detailed Guidelines apply to members who have entered into paid service contracts through reselling partners.

Article 6 (Restrictions on Service Enrollment)

1. The Company generally approves service enrollment for applicants. However, the Company may withhold or reject approval in the following cases until the reason is resolved:
   1. If the Company has terminated the member's contract based on these terms or Detailed Guidelines.
   2. If the member applies for re-use after voluntarily terminating the service usage contract during a period of usage restriction.
   3. If the required information is not entered or false information is entered during registration.
   4. If the applicant is under 14 years old.
   5. If there is a risk of personal information leakage.
   6. If the service is intended to be used for illegal or improper purposes.
   7. If there is a risk of confusion with the Company, other members, or their employees or related parties.
   8. If there are technical issues that make service provision difficult.
   9. If the Company deems it necessary for financial or technical reasons.
   10. If it violates relevant laws or the standards set by the Company.
2. If it is found that the member has enrolled in the service in violation of these conditions, the Company may immediately restrict the member's service usage or terminate the contract.

Article 7 (Notifications and Announcements to Members)

1. Notifications to all members are posted in the service announcement section. However, in the case of changes that are disadvantageous to members, notifications will be made individually or announced 30 days before the effective date.
2. If the Company needs to notify members, it will do so using the registered email address or through in-service notifications, and notification to the owner is considered notification to the member. Members are responsible for managing and updating owner information.
3. Members are responsible for notifying members of the matters notified by the Company.

Article 8 (Provision and Management of Member Information)

1. Members must provide truthful and lawful information to the Company and will not be protected from any disadvantages arising from false or illegal information.
2. Members are responsible for managing their ID and password and should not allow third parties to use them. The Company may require password entry and additional identity verification procedures to prevent unauthorized use of members' IDs and passwords.
3. Members should directly modify or notify the Company through email or customer service if there are changes to the information provided during registration.
4. Members are responsible for all consequences arising from violating these obligations. The Company is not responsible for any disadvantages arising from violations of these obligations, Detailed Guidelines, or Company instructions.

Article 9 (Protection of Member Information)

1. The Company does not access or process member information for purposes beyond these terms. However, the Company may access member information as necessary for service provision, troubleshooting, and member information protection.
2. Members own the information stored during service usage and must manage it. Members must protect the personal information of members as required by the Personal Information Protection Act and other related laws. The Company protects member information as required by law.
3. The Company must provide an appropriate level of security services and prevent accidents, while members are responsible for any information theft or leakage due to their negligence.

Article 10 (Use of Services, etc.)

1. Members can use additional functions within the service based on their plan or owner/administrator settings, with detailed information available on the StepHow website.
2. Members can link accounts with third-party services (hereinafter referred to as "Third-Party Services") and use some information from the linked Third-Party Services within the service with the member's consent. Information used through account linking will continue to be used in the service until the member cancels the linking, which can be done at any time.

Article 11 (Service Interruption)

1. The Company may interrupt the service, in whole or in part, in the following cases:
   1. Regular/temporary maintenance, upgrades, service diagnostics, or other pre-notified interruptions.
   2. In case of power outages, equipment failures, or other disruptions affecting normal service use.
   3. If the service cannot be maintained due to government orders/regulations or other Company circumstances.
   4. In case of natural disasters, national emergencies, or other force majeure events.
   5. If telecommunication service providers (as specified in the Telecommunications Business Act) interrupt communication services.
2. If the service is interrupted, the Company will notify members. However, if it is impossible to notify in advance due to unforeseen or uncontrollable circumstances (e.g., disk/server failures, system downtime), notifications may be made afterward.

Article 12 (Cancellation and Termination by Members)

1. Members can withdraw their subscription within seven days from the start date of the paid service contract in accordance with the Consumer Protection Act in Electronic Commerce, etc.
2. If a member wishes to terminate the service contract after seven days from the contract date, they must notify the Company through the inquiry process, and the Company will proceed with the termination process.
   1. If a member uses the paid service under a monthly contract and terminates it, the Company will charge for the overdue amount and the current month's usage fee.
   2. If a member uses the paid service under an annual contract and terminates it despite having a remaining usage period, the Company will calculate and charge the overdue amount, the current month's usage fee, and a penalty fee. The penalty fee includes the discounted amount received until the termination date and 10% of the remaining period's usage fee. VAT is not included in the penalty fee. The penalty fee calculation formula is as follows: ① Discounted amount during the usage period = Number of contracted users X {Months used X (monthly plan rate - annual plan rate)} ② 10% of the remaining period's usage fee = {Number of contracted users X annual plan rate X remaining months} X 10%

Article 13 (Usage Restrictions and Termination by the Company)

1. The Company may restrict or suspend the member's service usage without prior notice in the following cases:
   1. If the member does not pay the fees within the specified period.
   2. If the member interferes with the normal operation of the service.
   3. If a third party claims infringement of rights regarding the member's information processed through the service (including but not limited to such claims).
   4. If the member uses the service for purposes contrary to national interests or public welfare.
   5. If the member violates these terms, Detailed Guidelines, or relevant laws, or if other similar reasons necessitate restrictions or suspensions.
2. If the Company restricts or suspends the member's service usage under this Article, the member cannot claim compensation for damages from the Company if the Company is not at fault.
3. If the Company restricts or suspends the member's service usage under this Article, the Company may demand rectification or improvement through written, email, telephone, or other methods. If there are no corrective or improvement measures taken by the responsible party, the Company may notify through written, email, telephone, or other methods and suspend the service provision.
4. The Company may charge the member for usage fees incurred during the service restriction or suspension period under this Article.

Article 14 (Payment, etc.)

1. The Company may charge service usage fees on a monthly basis during the contract period, and members must pay the service usage fees in advance.
2. The service usage fee is calculated by multiplying the number of members registered in the StepHow team by the unit price of the usage plan (PREMIUM, ENTERPRISE). The number of members to be charged includes all members registered as owners, administrators, and regular members, and withdrawn or deleted members are excluded from the charge. However, additional costs may apply if the number of junior members exceeds the basic provided number in the PREMIUM plan.
   1. If additional members are added before the team payment date, they can use the service for free until the next payment date. However, if team members are deleted before the next payment date, the member's cost will still be charged until the next payment date.
3. Members can choose between monthly and annual contracts when applying for paid services, and must pay attention to the following:
   1. Members can switch from a monthly contract to an annual contract or vice versa. However, conditions cannot be changed during the contract period.
   2. Members using paid plans (PREMIUM, ENTERPRISE) under an annual contract cannot switch to a free plan (FREE) during the contract period. However, they can use the free plan after terminating the annual contract.
   3. If the contract period expires without changing conditions, the service usage contract is automatically renewed. Specific details on plan changes and conversions are specified on the StepHow website.
4. Members must verify the accuracy of the information entered when making payments for paid services and bear all responsibilities and disadvantages arising from related information. When entering payment information, members are deemed to have authorized the entire payment amount required for the transaction.
5. Members must pay the fees for paid services, including taxes, and taxes are designated according to the tax laws of the country where the member's contracting company is located.

Article 15 (Credits)

1. Credits are calculated based on the amount paid by the member and cannot be transferred or refunded in cash.
2. Credits are valid for one year from the date of issuance, and credits granted will expire upon deleting the team or terminating the contract.
3. Credits can only be used to pay for service usage fees (excluding penalties, late fees, and other compensation).

Article 16 (Member Obligations)

1. Members must comply with relevant laws, these terms, service operational policies, help guides within customer service, notices and notifications related to the service, and other cautions and notifications announced by the Company. Members must not engage in any actions that interfere with the Company's operations.
2. Members must ensure that their team members comply with the obligations in the previous paragraph. If team members violate these obligations, the Company may directly exercise some of the administrator's authority over those members, and the violations by team members are considered violations by the members.
3. Before applying for paid services, members must check the usage conditions and transaction conditions provided on the service website by the Company. Members are responsible for any losses or damages resulting from not checking these conditions before applying for paid services.

Article 17 (Company Obligations)

1. The Company shall not engage in acts prohibited by relevant laws or these terms, and shall do its best to provide continuous and stable services.
2. The Company shall equip and manage security systems to ensure safe service use and protect personal information according to the Personal Information Protection Act and relevant laws. The Company is responsible for any information theft or leakage due to its fault.
3. The protection and use of personal information shall be governed by relevant laws and the Company's Privacy Policy. However, the Privacy Policy does not apply to linked sites other than the Company's official website (www.guideflo.com).
4. The Company shall equip the necessary personnel and systems to handle member complaints and requests for damage relief related to service use.
5. If the member's opinions or complaints raised regarding service use are deemed reasonable, the Company shall address them. The Company can communicate the processing process and results to the member through the service website, email, or dedicated customer inquiry messenger.

Article 18 (Member Consent, etc.)

1. Members guarantee that they have obtained consent from team members regarding the application of these terms and the Privacy Policy.
2. Members can freely decide whether to invite team members and the scope of their usage rights. The Company is not responsible for any disputes arising between members and team members or between members and third parties due to this.

Article 19 (Limitation of Liability)

1. The Company does not guarantee or warrant any specific matters not explicitly stated in these terms regarding the service, within the limits allowed by law. The Company is not responsible for any damages incurred by members without the Company's fault. The Company is also not responsible for indirect, special, consequential, punitive, or exemplary damages within the limits allowed by law.
2. The maximum cumulative compensation for all damages, losses, and legal reasons arising from contracts, torts, or other causes is the total amount paid by the member to the Company for service use within the six months immediately preceding the occurrence of the event causing liability.
3. The Company is exempt from liability for service provision if it cannot provide services due to force majeure such as natural disasters.
4. The Company is not responsible for service usage disruptions or disputes caused by the member's or team member's fault.
5. The Company does not bear any compensation or liability for free services (including cases where paid plans are used for free, or free plans use paid options), tests, pilot operations, or trial services.
6. If a member enters into a service usage contract through a reselling partner, the Company is not responsible for disputes between the reselling partner and the member or between the partner and team members.
7. The Company does not guarantee the reliability, accuracy, etc., of services, information, materials, facts, etc., posted or linked on the service by third parties or members, and is not responsible for service usage disruptions or disputes arising from this.
8. If a member uses the service for illegal activities or violates these terms, the member is solely responsible, and the Company is not responsible. If the Company receives claims for damages or other objections from third parties due to this, the member must indemnify the Company at their own responsibility and expense, and if the Company bears responsibility, the Company may claim reimbursement from the member for the portion of the responsibility borne.

Article 20 (Member Indemnification)

1. Members agree to indemnify, defend, and hold harmless the Company and its officers, agents, partners, etc., from any disputes arising from the following:
   1. If the member violates these terms, Detailed Guidelines, or relevant laws.
   2. If the Company takes actions in response to suspected or actual violations of these terms, Detailed Guidelines, or relevant laws.
2. If the member is liable to compensate the Company for damages, the scope of compensation includes the Company's legal fees, expenses, and other damages.

Article 21 (Ownership of Rights)

1. The copyrights and intellectual property rights of the service belong to the Company.
2. The Company grants members only the right to use the service under the usage conditions specified in these terms, which the Company announces or notifies in advance, and members shall not transfer, sell, or provide it as collateral.

Article 22 (Dispute Resolution)

These terms and services are governed and executed by the laws of the Republic of Korea.

1. The Company installs and operates a dedicated organization to reflect and handle legitimate opinions or complaints from members and compensate for damages.
2. The Company strives to process complaints and opinions submitted by members promptly. If prompt processing is difficult, the Company will notify the member of the reasons and processing schedule.
3. If a dispute arises between the Company and the member, and the member requests damage relief, it can be resolved through the dispute resolution body requested by the Fair Trade Commission or the relevant local government head.

Announcement Date: January 19, 2024

Effective Date: January 19, 2024