[Summary]
Using StepHow, MNKL
1. Created a Cafe24 user manual to hand over to team members
2. Developed a guide for design tools like Canva to share with team members
3. Created customer guides quickly to build FAQs
Q. Please Introduce MNKL.
MNKL revolutionizes the secondhand market to help busy parents trade kidswear comfortably and safely.
MNKL (mnkl.co.kr)
"MNKL is a remarket platform where you can easily and safely trade premium kids' wear. Parents want to dress their child in the best clothes, but kids grow quikly, making it challenging as clothes often only fit for one season. When they try to trade kidswear on traditional secondhand platforms, they find it very cubersome to trade in person, especially when they are juggling childcare and work. MNKL addresses this by mediating transactions between sellers and buyers who are looking for premium kidswear. We eliminate the hassles of peer-to-peer transactions typically associated with secondhand platforms. By laveraging an innovative trading system tailored for premium kidswear, we help busy parents trade their precious children's precious clothing easily, safely and even at a resonable price."
Q. Why did MNKL choose StepHow? ① To create Cafe24 manuals
"We built MNKL's online shopping mall using Cafe24. As an early-stage stratup, we couldn't have everyone focus solely on setting up the store, so we designated a key person to lead the effort. However, as we continued on our business, it became clear that all team members needed to know how to use it for things to run smoothly. It was too resource-intensive for the key person to teach everyone individually.
While searching for an efficient way to share usage of Cafe24 with the team, we came to learn about StepHow. With StepHow, we could generate user manuals automatically with just a few clicks. This allowed out team to share the manuals instantly, without needing to explain everything verbally. As a result, all team members were able to quicky learn how to use Cafe24."
▶ Interested in MNKL's Cafe24 setup manual? Check it out here.
Q. Why did MNKL choose StepHow? ② To create design tool guides
"We use a design tool called 'Canva' to upload kidswear products to our online store. Initially, out team members had varying levels of knowledge and skills with Canva, but by using StepHow, we were able to quickly create and share a comprehensive Canva guide, which turned everyone into Canva experts. StepHow helped us achieve a rapid enhancement of knowledge across the company!"
▶ Interested in MNKL's Cafe24 Canva tips guides? Check it out here.
Q. Why did MNKL choose StepHow? ③ To quickly distribute customer guides
"In the e-commerce business, customer support is paramount. While many other e-commerce services rely on phone calls or chats to assist customers, out team leverages StepHow to quickly create and distribute customer guides. These guide allow customers to follow along visually, reducing the frequency of repeated questions and increasing overall satisfaction!"
Q. What does StepHow mean to MNKL?
"A solution for quickly delivering how-to instructions to our team and customers.
It's incredibly useful for sharing how-to knowledge within the team. Additionally, it's great for providing guides to customers, makig it essential solution for B2C platform companies that handle a lot of customer interaction!"
[Summary]
Using StepHow, MNKL
1. Created a Cafe24 user manual to hand over to team members
2. Developed a guide for design tools like Canva to share with team members
3. Created customer guides quickly to build FAQs
Q. Please Introduce MNKL.
MNKL revolutionizes the secondhand market to help busy parents trade kidswear comfortably and safely.
MNKL (mnkl.co.kr)
"MNKL is a remarket platform where you can easily and safely trade premium kids' wear. Parents want to dress their child in the best clothes, but kids grow quikly, making it challenging as clothes often only fit for one season. When they try to trade kidswear on traditional secondhand platforms, they find it very cubersome to trade in person, especially when they are juggling childcare and work. MNKL addresses this by mediating transactions between sellers and buyers who are looking for premium kidswear. We eliminate the hassles of peer-to-peer transactions typically associated with secondhand platforms. By laveraging an innovative trading system tailored for premium kidswear, we help busy parents trade their precious children's precious clothing easily, safely and even at a resonable price."
Q. Why did MNKL choose StepHow? ① To create Cafe24 manuals
"We built MNKL's online shopping mall using Cafe24. As an early-stage stratup, we couldn't have everyone focus solely on setting up the store, so we designated a key person to lead the effort. However, as we continued on our business, it became clear that all team members needed to know how to use it for things to run smoothly. It was too resource-intensive for the key person to teach everyone individually.
While searching for an efficient way to share usage of Cafe24 with the team, we came to learn about StepHow. With StepHow, we could generate user manuals automatically with just a few clicks. This allowed out team to share the manuals instantly, without needing to explain everything verbally. As a result, all team members were able to quicky learn how to use Cafe24."
▶ Interested in MNKL's Cafe24 setup manual? Check it out here.
Q. Why did MNKL choose StepHow? ② To create design tool guides
"We use a design tool called 'Canva' to upload kidswear products to our online store. Initially, out team members had varying levels of knowledge and skills with Canva, but by using StepHow, we were able to quickly create and share a comprehensive Canva guide, which turned everyone into Canva experts. StepHow helped us achieve a rapid enhancement of knowledge across the company!"
▶ Interested in MNKL's Cafe24 Canva tips guides? Check it out here.
Q. Why did MNKL choose StepHow? ③ To quickly distribute customer guides
"In the e-commerce business, customer support is paramount. While many other e-commerce services rely on phone calls or chats to assist customers, out team leverages StepHow to quickly create and distribute customer guides. These guide allow customers to follow along visually, reducing the frequency of repeated questions and increasing overall satisfaction!"
Q. What does StepHow mean to MNKL?
"A solution for quickly delivering how-to instructions to our team and customers.
It's incredibly useful for sharing how-to knowledge within the team. Additionally, it's great for providing guides to customers, makig it essential solution for B2C platform companies that handle a lot of customer interaction!"